Healthcare Insurance – steps into modernity

I am looking for someone with business operations knowledge to help me with a high level essay on:
How to build Health Insurance Operations of the 21st century.  Shifting from the old way of doing things (where everything is done manually (using Excel and Exchange data through emails)  to modernity where the company relies on technology to deliver better analytics, better support for its members, less errors, much more competitive, open large avenues for growth, be more competitive, start to really grow and be very prosperous, and attract lucrative other avenues to deliver more values.