The Vice President of operations recently promoted you to branch manager and moved you to a new branch
office where the morale among employees is low and performance is poor. Of the five employees, Amani has
the most tenure with six years. Amani seems to have the lowest morale and is not motivated to do the work,
although he is quite capable of doing it successfully. Bassmah has been with the company for four years but has
not mastered the new software and is performing at a low level even three months after being trained on the
software. Hadeel also has four years with the company and Rawan has two years. Hadeel and Rawan are
responsible for client contact, and while in the past they worked well together on reaching out to clients, now
there are conflicts and low morale. Samah has been with the company just three months and does not
understand what is expected on the job and is contemplating leaving the company.
Approach the case as the branch manager well versed in situational leadership.
Explain situational leadership to your Vice President.
Determine the readiness level of each employee and explain your reasoning.
Determine the appropriate leader behavior to match the employee level and explain your reasoning.
Develop a plan of action as to how you will lead each person to higher performance and morale and
explain it to your Vice President.
Please include introduction and conclusion also use 8 references including this book as main reference Northouse, P. G. (2018). Leadership: Theory and practice (8th ed.). Thousand Oaks, CA: Sage Publications. ISBN-13: 9781506362311
book in the attachment